Legal

Cancellation & Refund Policy

Last updated: September 24, 2026

In short: you can ask for a full refund within 7 days of any charge, no questions asked. You can cancel your membership at any time; cancellation takes effect at the end of the billing period you have already paid for.

1. Canceling your membership

  • Sign in at laclarte.org and use Settings › Subscription & Billing › Cancel subscription. You can also cancel by emailing bonjour@laclarte.app from the email address on your account.
  • There is no cancellation fee and no reason is required.
  • Cancellation takes effect at the end of your current paid billing period. You keep access until then and you will not be charged again.
  • Memberships started in our iOS app through Apple are canceled in your Apple ID settings under Subscriptions.

2. 7-day refund guarantee

  • For your first membership payment and any add-ons purchased with it (including Express Delivery), you can request a full refund within 7 days of the charge, for any reason.
  • Monthly renewal charges and add-ons purchased later from your report can also be refunded if you ask within 7 days of that charge.
  • When a membership charge is refunded, your membership is canceled and access for the refunded period ends.
  • If we are unable to deliver your report or a purchased add-on for reasons on our side, we refund the related amount in full, regardless of timing.

3. How to request a refund

  1. Email bonjour@laclarte.appfrom the email address on your account with the subject line "Refund request".
  2. We confirm receipt by email.
  3. We issue the refund to your original payment method within 14 days of receiving your request, usually much sooner. Depending on your bank, it may take a few business days to appear on your statement.

4. Purchases made through Apple

Purchases made in our iOS app are billed by Apple. Refunds for those purchases are requested through Apple (reportaproblem.apple.com) and are subject to Apple's terms. If you need help, email us.

5. Payment disputes

If something looks wrong with a charge, please email us before disputing it with your bank; we usually resolve issues the same day. This does not limit any right you have with your bank or card issuer.

6. Your statutory rights

If the law where you live gives you additional rights, such as a statutory right to withdraw from the contract, nothing in this policy limits those rights. Consumers in Türkiye should also see the Turkish version of this policy.

7. Related documents and contact

This policy is part of our Terms of Service. Questions: bonjour@laclarte.app